Frozen Hill Collection - Stories about Finnish nature
Nature has always been important to us Finns. It is our place to calm down and feel something genuine. The products in the Frozen Hill series tell fairy tales about Finnish nature and its animals.
The store sells products to adult individuals. Product prices include VAT. We reserve the right to change prices and delivery costs.
Ordering
Products are ordered in the online store by transferring them to the shopping cart and paying for the contents of the shopping cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or to clarify any ambiguities in it, unless otherwise stated. When ordering from the online store, you are required to read and agree to the current delivery terms.
Payment and payment methods
Products are paid for when ordering. You can pay in the online store with the following payment methods: Nordea, Osuuspankki, Sampo, Tapiola, Aktia, Nooa, Paikallisosuuspankki, Säästöpankki, Handelsbanken, S-Pankki, Ålandsbanken and credit cards. Payment is made through Paytrail Oyj's website.
Payments with Visa, Visa Electron or MasterCard
Paytrail Oyj (2122839-7) acts as a collecting payment service provider and is an authorized Payment Institution. For payments made with Visa, Visa Electron or MasterCard cards, Paytrail Oyj will be shown as the recipient on your card statement. Paytrail Oyj will forward the payment to the merchant. Paytrail Oyj has a payment institution license.
Paytrail Oyj, business ID: 2122839-7
Innova 2 Lutakonaukio 7 40100 Jyväskylä Finland Phone: +358207 181830
Online banking
The payment intermediation service related to online banking is implemented by Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. From the user's point of view, the service works just like traditional online payment.
Walley Invoice / Installment Service Description
Walley (creditor by Collector Bank) offers the option to pay for your purchases from the online store by invoice or installment. When you choose the Walley Invoice / Installment payment method in connection with a purchase transaction, you can apply for a credit corresponding to the purchase amount up to a maximum of 5,000€ without a lower limit. You will be notified of the credit decision after you have confirmed the purchase on the merchant’s website.
Once Walley / Collector Bank has approved your credit application, you will not have to pay anything for the purchase amount during the same month. Walley will always send an invoice via email on the following banking day the order was placed and the invoice has an interest free 45-day payment period. An invoice fee of 3,80€ is added to the invoice, but no credit interest is charged for the period between the purchase date and the invoice due date.
After receiving the invoice, you can choose whether to pay the total amount of the invoice at once or in installments up to 36 months (however, at least 10,00€ per month) by concluding a binding credit account agreement with Collector Bank. In order to pay the invoice in installments, you must pay the minimum amount stated in the invoice or a higher proportion of the total amount and electronically sign the credit agreement on the My Walley portal (not available in English) by the due date of the invoice. If you need help, please contact Walley Customer Service.
The credit agreement as well as the general terms and conditions and the standard European Consumer Credit Information (SECCI) are available on the My Walley portal (not available in English).
If you enter into a binding credit account agreement and pay in installments, the installment invoices will be sent to you on a monthly basis and the due date will always be the last day of the month. An account management fee of 3,80€ per month and a monthly interest rate of 1.6% are added to each invoice, which corresponds to a nominal annual interest rate of 19.20%. For both invoices and installments, late and unpaid invoices will be charged a 5,00€ reminder fee for each payment reminder, plus a monthly interest rate of 1.6% for the delayed period.
You can cancel the credit agreement within 14 days of concluding the credit agreement. Notification of the cancellation of the credit account agreement must be made by email to hello@walley.fi or by phone to 09 3158 9947. When exercising the right of cancellation, you must repay the full amount of credit within 30 days and the credit interest accrued up to the repayment date.
All persons over the age of 18 who permanently reside in Finland can apply for a loan using the Walley Invoice / Installment payment method. Collector Bank checks the credit information of the loan applicant before granting the loan.
The lender is Collector Bank AB (Swedish business ID 556597-0513 and address Box 11914, 404 39 Gothenburg, Sweden). You can find a general service description for paying with Walley's invoice here.
Credit example, Installment: 1,000€ credit amount and 36 months credit period
The interest rate on the overdraft facility is 19.2% expressed as a nominal annual interest rate and the monthly fee is 3,80€ per month. If the granted credit limit is 1,000€ and the credit is repaid within 36 months, the applicable promotional terms are the actual annual interest rate of 30.7%, the total cost of the credit 433,00€, the total amount to be paid 1,433€ and the number of installments 36. Late payments will be subject to statutory reminder fees and collection costs, as well as interest for the period of delay.
Terms and conditions
General invoice and account credit terms can be found at the following link:
Once we receive your order, we will immediately email you an order confirmation showing your order details. Always check the contents of the order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation if you need to contact customer service. When dealing with customer service, always keep your possible customer number and order number available. Always check that the contents of the package match the products on the order confirmation.
You can contact our customer service with the following information:
Shipping costs include postage and packaging. In the shopping cart, we present an estimate of future delivery costs according to the primary delivery method in use. You can see the exact delivery costs after selecting the desired payment and delivery methods for the order. The delivery methods used depend on the contents and total weight of the Shopping Cart. From the delivery methods available at the checkout, you can choose the option that suits you best. The exact delivery costs are presented with the delivery options.
Currently we only deliver to Finland.
Delivery time
We aim to deliver the products within approximately 2-6 business days of receiving your order. If the delivery time is significantly extended, our customer service will contact the customer as soon as possible. If the products have to be shipped in several batches, we do not charge postage for backorders.
We will not be liable for any delays caused by force majeure or for any indirect inconvenience caused by the delays. The online store informs about different delivery times on its website.
Return policy
Right of withdrawal You have the right to cancel this agreement within 14 days without giving any reason. The withdrawal period ends within 14 days starting from the day you received the last shipment, or in the case of downloadable products, from the moment you received the order.
In order to exercise the right of withdrawal, you must notify us of your decision to cancel the agreement in an unambiguous way (for example, by mail or by email). You can also use our printable return form, but its use is not mandatory.
To comply with the deadline for withdrawal, it is sufficient that you submit your notice of cancellation before the end of the withdrawal period.
Effects of withdrawal If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
You must return the goods without delay and no later than 14 days after informing us about your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.
You are only responsible for the kind of value decrease of the goods that did not result from treatment that is required for determining the nature, properties and functionality of the goods.
The customer pays for the return of the product.
Unclaimed package
An unredeemed package is not the same as refund or cancellation. For a package that has not been redeemed for which no separate cancellation notice has been made, we will charge the shipping cost.
Problem situations
If the product is lost or damaged during transport or does not otherwise correspond to your order, you must report the defect within 14 days in writing to the address mentioned in the Right of Cancellation and Return Policy or by calling the telephone number mentioned in the contact information. If the package is clearly damaged in transit, you must immediately make a complaint to the shipping company.
